Refund policy

At Steelvora, we want you to be confident in every purchase. If there is an issue with your order, we will do our best to make it right.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be unworn, unused, in their original condition, and include any original tags and packaging. Proof of purchase is required.

To request a return, please contact us at support@steelvora.com.

Items sent back without first contacting us will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@steelvora.com and include your order number along with photos of the issue.

We will review the situation and work quickly to provide a suitable resolution.

Exchanges

Because many of our products are made to order, we are unable to guarantee exchanges for incorrect size selection or change-of-mind purchases. We encourage customers to review product descriptions and sizing information carefully before placing an order.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

Questions

If you have any questions regarding your order, please contact us at support@steelvora.com. We are always happy to help.