Refund policy
Last updated: July 7, 2026
At STEELVORA, every product is made to order specifically for you. This allows us to reduce waste and create each piece only when it's needed.
Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer's remorse. Please review all product descriptions, size guides, and measurements carefully before placing your order.
Order Changes & Cancellations
Orders may be cancelled or modified within 1 hour of purchase.
After this period, orders may enter production and can no longer be cancelled or changed because each item is custom-made specifically for you.
If you need to make changes to your order, please contact us as soon as possible after placing it.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive the wrong item, we'll make it right.
You may request a replacement or refund within 30 days of delivery. For the fastest resolution, we recommend contacting us within 7 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
If your claim is approved, we'll provide a replacement or refund at no additional cost.
Lost Packages
If your order is confirmed lost in transit, please contact us within 7 days after the estimated delivery date.
We'll work with our production and shipping partners to investigate the shipment and provide an appropriate resolution, which may include a replacement or refund.
Returns
Because all STEELVORA products are made to order, we do not accept returns or exchanges for:
- Incorrect size ordered by the customer
- Change of mind
- Buyer's remorse
- Preference changes after delivery
- Minor variations in colour, fabric texture, print placement, stitching, or garment measurements that occur during the manufacturing process
Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.
If a return is approved due to a manufacturing defect or fulfillment error, we'll provide the appropriate return instructions if a return is required.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.
Refunds
Approved refunds will be issued to the original payment method used for your purchase.
Depending on your financial institution, refunds may take several business days to appear after they have been processed.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
STEELVORA is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Manufacturing Variations
Minor differences in colour, fabric texture, print placement, stitching, and garment measurements may occur between production batches. These variations are a normal part of apparel manufacturing and do not affect the quality or functionality of the product.
Contact Us
If you have any questions regarding your order, a return, or a refund, please contact us at:
Email: support@steelvora.com
Please include your order number and any relevant photos so we can assist you as quickly as possible.