Shipping policy
Last updated: July 7, 2026
At STEELVORA, every order is made to order specifically for you. This allows us to reduce waste by producing each piece only when it's needed.
Shipping Locations
We currently ship within Canada only.
We're working to expand internationally in the future.
Free Shipping
We offer FREE shipping on every order across Canada.
There are no minimum purchase requirements or hidden shipping fees at checkout.
Order Processing
Once your order is placed, production typically begins within 1–2 business days.
Because every item is made to order, production generally takes 3–7 business days before your order ships.
During peak seasons or periods of high demand, production times may be slightly longer.
Delivery Time
After production is complete, your order is shipped using one of our trusted fulfillment partners' fastest available shipping service.
Estimated delivery within Canada: 2–7 business days
Delivery times are estimates only and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
Tracking updates may take up to 48 hours to appear after your package has been dispatched.
Multiple Shipments
If your order contains multiple items, they may arrive in separate shipments depending on the fulfillment location.
If this happens, you'll receive tracking information for each shipment. You'll never pay additional shipping charges.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
If you notice an error, contact us as soon as possible. If your order has not yet entered production, we'll do our best to update your shipping information.
STEELVORA is not responsible for delays, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.
Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible.
We'll work directly with our fulfillment and shipping partners to investigate the shipment and provide an appropriate resolution.
Delivered but Not Received
If your tracking information shows your package as delivered but you cannot locate it, we recommend that you:
- Check around your delivery location.
- Ask household members or neighbours if they accepted the package.
- Contact the shipping carrier for additional delivery information.
If you're still unable to locate your package, please contact us and we'll be happy to assist.
Contact Us
If you have any questions about shipping or your order, please contact us at
Email: support@steelvora.com